Policy

PUNCTUALITY AND COURTESY

For the new client and also who failed to show up for the appointment at Lash Blossom, we generally require a $50 deposit which will goes towards to your appointment. This is to secured booking and is refundable or can be credited towards to next appointment if you need to reschedule. Note that 24hr cancelation policy still applies.

Please arrive around 5 minutes before your appointment as new clients are required to complete a consultation form prior to commencing treatments.

If you also need to use the bathroom or remove make up/clean your lashes, arriving early will allow us to make full use of your scheduled appointment time and avoid delaying the next client.

If you are running late, we will try to accommodate you the best we can but we may not be able to perform the full service, and standard fees will still apply.

24-HOUR BOOKING AND CANCELLATION POLICY

We understand that unforeseen circumstances often arise and that you may not be able to attend your appointment.

If you wish to reschedule or cancel your appointment, please contact Lash Blossom directly by phone or email at least 24 hours prior to your appointment time. Your deposit can either be refunded or credited towards your next booking.

If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.

No-shows and last-minute cancellations will incur a 50% cancellation fee. In the case of two no-shows, you will be asked to pay a booking fee for your next appointment which is non-refundable and will be carried forward to your next appointment.

Cancellations must be made a working day in advance and messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.

Confirming your appointment will be seen as acknowledgement of our cancellation policy. 

In the event of a refund, any fees payable will be less transaction fee depending on your card provider.

ADDITIONAL POLICIES

Here at Lash Blossom, we strive to offer the best service possible. However, if we do not perform treatments or services to meet your expectations, please contact the salon within 48 hours of your treatment so that we are able to assist you with any of your concerns as quickly as possible.

Although the possibility is low, reactions towards eyelash extensions may occur at anytime to anyone at no fault of the lash technician or the products used. We cannot offer a refund if this occurs but we do advise that you contact us immediately so we can offer a solution, such  as a free removal of the extensions and we would recommend seeing a doctor immediately if the symptoms persist.

We recommend that you maintain your extensions with infills every 2 - 3 weeks or if you do not have many lashes left. After 4 weeks or if you have no lashes remaining, a new full set will be required.